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Below you’ll find solutions to some common Lawrence problems. If you don’t find what you’re looking for here, reach out to us at support@benpeoples.com and we’ll help you out!

Intermittent Fail

Problem:
With a known-good cable, Lawrence periodically fails the cable, switching from “OK” to flashing to “FAIL”, with no movement of the cable or changes to configuration.
Solution:
Unscrew the bottom right screw from the top left 3-pin XLR connector.
  • If removing the screw solves problem, it’s a known problem with a simple fix - just follow the repair instructions below.
  • If removing the screw does not solve the problem, contact us to return the unit for service.
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Repair Instructions:
  1. Disconnect power and open the case. Leave the screw out of the XLR connector.
  1. Locate the screw boss for the 3-pin XLR connector indicated above. You will see a metal plate coming out of it.
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  1. With fine point tweezers, carefully slide this plate back towards the green PCB. It takes some force, but it will come free.
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  1. Dispose of this piece and reassemble the case.
  1. Re-insert the screw in the XLR connector.